Complaints & Feedback
Your voice matters to us. We're here to listen and help resolve any concerns.
We're Here to Listen
At ClariDay Weight Loss Clinic, ensuring you feel heard and supported is at the heart of what we do. If something hasn't gone as expected, we take your concerns seriously and are committed to addressing them as quickly and fairly as possible.
Whether you have a question, concern, or wish to raise a formal complaint, we encourage you to reach out to us. Our team is dedicated to reviewing your message and responding promptly with the care and attention you deserve.
How to Submit a Complaint or Concern
Email Us
Send us a detailed message outlining your concern, and we'll review it as soon as possible.
Call Us
Speak directly with a member of our team who can assist you with your concern.
Mon – Fri 9am – 6pm
What to Expect
1
Acknowledgement
We aim to acknowledge receipt of your complaint within 24-48 hours.
2
Investigation
Our team will thoroughly review your concern, gathering all relevant information to understand the situation fully.
3
Resolution
We will provide a clear response outlining our findings and any actions taken to resolve the matter.
We Welcome Your Feedback
Beyond formal complaints, we genuinely appreciate all feedback, comments, and suggestions about your experience with us. Your insights help us understand what we're doing well and identify areas where we can improve.
By sharing your thoughts, you contribute to our ongoing commitment to providing the highest standard of care and service to all our patients.